Materials & Assemblies That
Typically Cannot Be Adequately Dried
in Residential Water Losses
This report consolidates standards language, public‑health guidance, manufacturer bulletins, and industry literature on assemblies that generally cannot be returned to a pre‑loss condition by "in‑place" drying and therefore require opening, removal, and/or replacement. It also addresses drying behind and under cabinetry, tile and shower assemblies, the "2‑foot flood cut except behind cabinets" phenomenon, why moisture readings can look "normal" at cabinet faces while hidden areas remain wet, and insurer‑vendor conflict behaviors you'll commonly see in the field.
Standards Anchor
ANSI/IICRC S500 is the industry standard of care for water‑damage restoration. It allows limited in‑place drying only when conditions are met, including no contamination and no swelling of affected porous materials. Training texts and bulletins make clear that pressed‑wood cabinetry (particleboard/MDF) that has swollen or delaminated is not restorable by drying and therefore may require removal and replacement. Public‑health materials often emphasize removing porous materials that cannot be thoroughly dried and avoiding practices that aerosolize contamination from hidden cavities.
Executive Summary (for adjusters/reviewers)
- Pressed‑wood cabinets (particleboard/MDF/hardboard) that show any swelling, delamination, or softness are commonly not restorable by drying. That condition may be inconsistent with the S500 expectation for "no swelling."
- Hidden cavities—toe‑kicks, behind cabinets, behind tiled walls, under tubs, and under wood floors/sleepers/screeds—can trap contaminated water. Opening and inspection are typically required before dehumidification is effective.
- Tile after floods: Floodwater can re‑wet slabs and assemblies, with hydrostatic pressure, efflorescence, and bond loss reported in industry literature. Manufacturer bulletins discuss evaluation, bond testing, and selective replacement.
- Moisture‑meter paradox: Surface readings near cabinets can normalize while concealed faces remain wet because meters cannot see behind tile or into toe‑kicks. Probes/borescopes provide cavity readings.
- "2‑ft flood cut except behind cabinets" is often discussed as a cost‑containment shortcut rather than a standard. Access, where needed, is usually expected to be consistent around the room.
- Insurer‑vendor conflicts described in the field include avoiding demo at expensive finishes, under‑equipping or stopping early, documenting dry without cavity access, or fogging biocides in lieu of source removal.
Assemblies & Materials that Commonly Cannot Be Adequately Dried
(Opening for access and/or removal/replacement is typically required when wet or contaminated.)
Cabinetry & Built‑ins
- Pressed‑wood cabinetry (particleboard/MDF/hardboard gables, backs, floors, toe‑kicks). Any swelling/delamination/softness = replacement.
- Cabinet toe‑kick voids that harbor stagnant water and debris; remove toe‑kicks and often the cabinet to access/clean/dry structure.
- Laminated furniture panels with swollen edges or blistered veneers.
Flooring & Substrates
- Laminate/HDF floating floors.
- OSB/particleboard underlayment with edge swell; OSB subflooring around wet walls/appliances that shows swelling or loss of integrity.
- Wood floors over sleepers/screeds with interstitial water; reliable drying is unlikely without removal to access the voids.
- Resilient sheet goods over wood underlay (free water beneath); remove to dry substrate.
Walls, Insulation & Ceilings
- Carpet cushion (pad) after Category 2/3 losses (remove/replace rather than dry).
- Cellulose/blown‑in insulation and wet fiberglass batts in dead, low‑ventilation cavities (especially where vapor retarders are present).
- Paper‑faced gypsum with prolonged wetting or contamination; foil/poly‑faced drywall that traps moisture at the vapor‑retarder face.
- Plaster on wood lath that has remained saturated; concealed mold on lath often requires removal rather than "drying the finish only."
- Acoustic ceiling tile, duct liner, paper‑laminated finish panels, and other porous assemblies with visible mold or prolonged wetting.
Tile, Showers & Tubs
- Tile on slab after flood: moisture in the slab/voids may drive efflorescence and debonding; evaluation, bond testing, and replacement are described where compromised.
- Tiled tub decks and shower walls over drywall/gypsum or damp backer; concealed wetting behind impermeable tile often requires selective demolition.
- Under‑tub cavities (alcove or deck‑mount) where water intruded; open from the back or remove the tub to access.
Instrumentation & Verification
- Use pin meters with extended probes, borescopes, and cavity RH/MC targets.
- Photo‑document each cavity reading and location.
- Avoid pressurizing hidden voids with air movers unless cavities are clean and contained.
Cabinets & the S500 "No Swelling" Requirement — What It Means On Site
What "no swelling" means. The S500 permits in‑place drying of cabinets only if the water is clean, there is no contamination, and the materials show no swelling. In practice, any bulging, bubbling, edge‑mushrooming, fiber‑raising, or delamination in the verticals, bases, shelves, side panels, or toe‑kicks means the cabinet has lost structural integrity in its pressed‑wood core. That condition is not reversible by drying.
Why this is the standard of care
- IICRC training materials and industry presentations identify particleboard/pressed wood (common in cabinet boxes) as low moisture‑resistance and remove/replace if significantly damaged and unable to dry/decontaminate.
- The WRT/ASD training manual states chipboard/particleboard/MDF are "almost always discarded when wet, especially when swollen."
- Forensic literature and training slides (Moon; Rosen/NAERMC) repeatedly show pressed‑wood cabinets swell irreversibly and are not restorable by drying.
Procedure (cabinet zones)
- Remove shoe/base and toe‑kicks to expose the void; photo‑document standing water, silt, and microbial growth.
- Probe with a pin meter and borescope the wall base, cabinet substrate, and adjacent framing; log cavity MC and RH.
- If any swelling/delamination/visible growth is present or cavities cannot be cleaned and verified dry, remove affected cabinets; perform source removal (debris extraction, HEPA vacuum, detergent cleaning), then dry framing to target MCs and re‑build.
- Contain and use negative pressure if growth is present; avoid pressurizing hidden voids with air movers unless cavities are clean and contained.
Tile, Showers & "Water Under Tile" After Flooding
Mechanisms. Flooding re‑wets slabs and assemblies. Water moves through grout joints and perimeter gaps. As slabs dry, hydrostatic pressure and salt transport can create efflorescence, and pre‑existing voids or poor thin‑set coverage may become failure points. In shower walls and tub decks, tile is vapor‑tight; backer/drywall can remain wet behind.
Manufacturer guidance
- CUSTOM Building Products TB101 discusses assessment of flood‑damaged tile installations including bond testing and replacement where bonds/substrates are compromised.
- ARDEX TB229 (flood immersion) describes how immersion affects tile finishes, adhesives, grout and substrates; ordinary interiors are not pool‑spec systems. Evaluation and selective replacement are often required.
Implication. Where water tracked under tile and direct, verified airflow to backsides cannot be created (tile on slab with cabinets left in place, tiled showers over wet backer), prolonged drying may occur and selective removal is commonly discussed to prevent latent failures.
The "2‑Foot Flood Cut … Except Behind Cabinets"
Cutting drywall to 2′ on all walls except behind expensive cabinets and tile is frequently described as a shortcut rather than a standard. If the wall base is wet/contaminated, access is often expected to be consistent—including behind cabinets/tile—to remove wet insulation, clean cavities, and dry framing.
Why Moisture Readings Look "Normal" at Cabinet Faces but High Elsewhere
- Access bias: Non‑invasive (pinless) meters read the top few millimeters and require flat contact. They cannot see into toe‑kicks or to the backside of a cabinet or tiled wall.
- Depth limits: Common pinless meters read ±⅝–¾″; cavity moisture behind tile/cabinet backs is missed unless deep wall probes are used.
- Equilibrium effect: The exposed face equilibrates first; concealed surfaces can remain wet for days or weeks.
Practice note: Use pin meters with extended probes, borescope imaging, and cavity RH/MC targets. Photo‑document each cavity reading and location.
Insurer‑Vendor Conflicts & Common Shortcuts
Why vendors skip proper demo
Referral dependence, program pricing pressure, cycle‑time targets, and customer‑satisfaction metrics that reward "speed" over thoroughness.
Behaviors to watch for (and why they're discussed)
- "Dry in place" behind cabinets/tile with no cavity access or readings.
- Skipping removal where pressed‑wood shows swelling/delamination ("we'll refasten it").
- "2‑ft flood cut" everywhere except expensive finishes (can leave the wettest cavities intact).
- Under‑equipment (too few dehus/air movers) to reduce the bill and finish early.
- Stopping early when surface readings normalize; no cavity verification.
- Fogging or spraying biocides instead of removing wet porous materials.
- Moisture maps only on accessible faces; no probe holes logged behind cabinets.
- Re‑classifying water to a lower category after delays to justify in‑place drying.
Countermeasures (what to document)
- Close‑ups of swelling/delamination, toe‑kick cavity photos.
- Cavity probe readings with meter IDs/settings.
- Borescope images.
- The specific manufacturer bulletins/health guidance excerpted in References & Links.
Field Checklists
Cabinet Zone – Inspection/Demo/DRYING Steps
- Remove shoe/base and toe‑kicks; photograph void and silt/debris.
- Pin‑probe wall base, studs, cabinet gables/floor; record MC% and cavity RH.
- If any swelling/delam/visible growth: detach countertops as needed and remove affected cabinets.
- HEPA vacuum, detergent wash, rinse, and dry framing to target MCs; re‑inspect and document.
- Re‑build with moisture‑tolerant details (composite shims, sealed toe‑kicks, perimeter sealant).
Tile/Slab – Evaluation Steps
- Map slab moisture and tile‑surface readings; sound for hollow areas.
- Pull targeted tiles for bond inspection; check thin‑set coverage and contamination.
- Where bonds/voids are compromised or efflorescence persists, replace assemblies per manufacturer guidance.
- Dry the slab to flooring manufacturer targets (ERH/RH per ASTM methods) before re‑installation.
Sample Language (paste into reports/letters)
Cabinets.
"Kitchen and bath cabinets (pressed‑wood/MDF) were wetted by the loss. Visible swelling and delamination are present at the gables/toe‑kicks, and hidden voids showed free water and debris. Under the ANSI/IICRC S500 standard of care and published training materials, pressed‑wood cabinets that are swollen are not restorable by drying. The proper course is removal and replacement of affected cabinetry, opening the wall base to remove wet insulation, HEPA clean cavities, and dry framing to target moisture content. Blowing air into closed toe‑kick voids would risk dispersing contamination and does not verify dry standard."
Tile on slab (flood).
"Floodwater re‑wetted the slab and tile assembly. Manufacturer bulletins (e.g., CUSTOM TB101; ARDEX TB229) specify evaluation and bond testing and replacement where bonds/substrates are compromised. Given observed efflorescence, hollow‑sounding tile, and elevated slab moisture, selective tile removal, substrate cleaning, and controlled drying are required prior to re‑installation."
Moisture‑meter limitation.
"Surface moisture readings at cabinet faces appear 'normal' because meters read only accessible surfaces; concealed cavity faces remain wet. Consistent with instrument limitations, cavity probe readings and borescope images are required to verify dry standard."
References & Links (source list)
Standards / advisories / public health
Tile and flood‑immersion manufacturer bulletins
Industry explainers (tile moisture/efflorescence; removal necessity)
Cabinet materials: swelling & restorability
Moisture‑measurement limits
Notes for claims use
- Place the cabinet photos (swelling/delam) and cavity probe logs adjacent to the S500/BSI/National Flood School citations.
- For tile, include TB101/TB229 links directly under your bond tests and efflorescence photos.
- Quote actions (open, remove, replace, verify dry standard) rather than long standard excerpts, then include the link.
Sister Sites
Desk Umpire
Affordable & remote desk‑umpire services for water damage mitigation invoice disputes. Fast, file‑document‑only approach focused on establishing the value of the loss without travel.
Learn more
Water Mitigation Invoice Disputes
Contractor‑side appraisal support for water mitigation invoices. Builds invoice‑first, evidence‑anchored files to advocate for proper payment.
Learn more
Estimate Adoption
Explains when and why claim appraisers may properly adopt contractor estimates after independent verification in the insurance appraisal process.
Learn more
Matching States
Plain‑English explanations of state matching laws and repair guidance for property damage claims across different jurisdictions.
Learn more
Claim Problems
Professional insurance claim resolution services and expert advocacy for complex property damage disputes and challenging claims.
Learn more
Absorbing Deductibles
Legal guidance and compliance information regarding deductible absorption practices in property damage claims and insurance restoration work.
Learn more
Tree Debris Removal Coverage
Comprehensive guide to tree debris removal coverage in property insurance policies, including limitations and proper claim procedures.
Learn more
Falling Object Claims
Expert guidance on falling object insurance claims, coverage analysis, and proper documentation for property damage from falling debris.
Learn more
Debonded Tile Claims
Full technical report on debonded tile in water losses with mechanisms, documentation, and coverage analysis.
Learn more
Detaching Solid Surface Countertops
Technical analysis of countertop detachment risks and insurance coverage for water damage claims.
Learn more
Removing Grout
Comprehensive guide on re-grouting vs. replacement decisions with technical risks analysis and legal perspectives.
Learn more
Disclaimer
This site is general information about the appraisal and remediation process and does not constitute legal advice. Policies and laws vary by jurisdiction.
For questions about this resource, contact (407) 584‑7789 or flatfeeappraisal@gmail.com